What are your Delivery fees?
Shipping quotes are required for all orders
Do you ship internationally?
Yes, please email firstname.lastname@example.org for a shipping quote. We aim to return all queries within 24 hours, if not earlier. Can’t wait for a quote? No problems. Simply place an order online and make payment for goods. We will email you with a request for additional funds (if required) to cover the shipping costs. Please be assured we do not make profit on shipping and will charge at cost only .
Does someone need to be home to accept delivery?
If we miss you the first time simply call the number supplied on the back of the delivery slip. Re-arrange a suitable time for delivery. Standard delivery times are Monday to Friday 9am till 7pm.
Can you leave my delivery outside my home without a signature?
Yes but we would rather an alternative strategy. Please consider a work or neighbours address if someone can not be home.
When will I receive my order?
Most parcels are delivered within 5 working days of payment, however occasionally factors beyond our control can delay a parcel. If an item is not available for dispatch within 1-2 days of payment we will contact you to discuss delivery options. If you have not received your order after 10 working days (except for those items that may have a longer dispatch period) please contact us. We do ask for your patience and cooperation in these circumstances, rest assured a replacement or refund will be arranged should the item not arrive.