The following is for guidance only and does not affect the Terms and Conditions.
What are your Delivery fees?
INTERNATIONAL: USA, EU, UK, Rest of World
Want cheap shipping? Email firstname.lastname@example.org outlining your order and your shipping address.
Some of our products can be dispatched from warehouses in your country. The website's default shipping calculator assumes dispatch is from our Melbourne, Australia warehouse.
Does someone need to be home to accept delivery?
If we miss you the first time simply call the number supplied on the back of the delivery slip. Re-arrange a suitable time for delivery. Standard Australian delivery times are Monday to Friday 9am till 7pm.
Can you leave my delivery outside my home without a signature?
Yes, but we would rather an alternative strategy. Please consider a work or neighbours address if someone can not be home.
When will I receive my order?
Most parcels are delivered within 5 working days of payment, however, occasionally factors beyond our control can delay a parcel. If an item is not available for dispatch within 1-2 days of payment we will contact you to discuss delivery options.
All orders are shipped from Melbourne, Victoria.
Deliveries to VIC, S.A. and N.S.W. normally arrive within 2-4 business days.
Orders to Queensland, Tasmania, Northern Territory and Western Australia normally arrive within 3-8 business days. Regional locations may in some instances take up to 15 days to arrive (This is a rare occurrence).
If you have not received your order after 10 working days (except for those items that may have a longer dispatch period) please contact us. We do ask for your patience and cooperation in these circumstances, rest assured a replacement or refund will be arranged should the item not arrive.
30 Day Easy Returns: No questions asked!
Simply call 1300 853 306 or email email@example.com and ask for a full refund of the purchase price (excluding shipping). The original purchase amount will be refunded (less the return delivery fee). You must keep the original packaging undamaged to be returned in, and the item(s) must be in their original condition with absolutely no signs of use. Please note that all returns outside the 30-day return window will be subject to a $50.00 handling and restocking fee as well as the return shipping costs.